Shipping terms
arshner.com / 2020-10-13
How much does the shipping cost？
Once you’ve provided the delivery address and chosen a shipping method, the costs will be calculated and shown on the screen. You don’t need to complete the order, as there are still some details that need to be entered before the order is completed.
When will my order arrive?
Usually, from the day your order is shipped, you can expect to show off your new purchase in around 7-15 business days. We also offer an express shipping option in the checkout process for some orders. Our shipping partners advise express delivery in 3-7 business days. Please note that in some countries, you may need to allow an additional 4-5 days for your local customs.
What if my order is later than expected?
If your order hasn’t arrived within 15 business days, the best first step is to contact your local post office in case they are holding your parcel. You will be surprised how often this case is.
You can check on the progress of your order until it gets delivered. If you feel that your order is taking much longer than expected, your may need to allow your local customs a reasonable time to check your awesome new stuff, and your local post office was not able to help, contact us and we’ll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.
Where will my order be sent from?
What to do if you are charged custom duty.
1. Please pay the requested custom duty.
2. Take a photo of your tax payment receipt and clearly show the amount.
3.Send us that picture together with your order number in a new support request here.
Once we have received all of the above information, we’ll get back to you within one day or two.
We’re sorry for what happened, and we don’t like it either, but we’re always here to make things right for you.
Order processing time
We will process your order within 24 hours from the receipt of your order.
Shipping fee
We provide free shipping for the orders you place on our website.
If the customer wants a replacement because of personal preference, the shipping fee for the new product that will be shipped to the customer shall be borne by the customer.
